Product requirements document template

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[A-321] Pharmacy checkout flow redesign

Project: Pharmacy checkout flow

Target release: May 10, 2024

Document owner: Vincent Chang

Designer: Demetrius Morgan

Developer: Anne Klein

Status: In review

Design: Pharmacy checkout flow v10

Problem Alignment


Our current pharmacy checkout flow is outdated and cumbersome for both customers and pharmacy staff. Customers have complained about long wait times, confusing prompts, and lack of clarity around prescription status and pricing. Internally, the pharmacy team has identified several inefficiencies and technical limitations with the legacy system that hinder productivity.

The Problem

The existing pharmacy checkout flow leads to poor customer experience due to long wait times, confusing UX, and lack of transparency. It also creates operational inefficiencies for pharmacy staff. We need to redesign the flow to be more customer-centric, intuitive, and streamlined in order to improve customer satisfaction, reduce wait times, and boost staff productivity.


Requirements and scope

  • Redesign pharmacy checkout UX flow and UI
  • Implement address and insurance verification
  • Provide clear Rx pricing to customers upfront

User stories

As a pharmacy customer, I want to:

  • Easily start a new prescription order or refill
  • View transparent pricing information upfront
  • Check out quickly without confusing prompts

As a pharmacist or technician, I want to:

  • Pull up customer orders efficiently
  • Process payments quickly
  • Have safeguards to prevent dispensing errors
  • Spend less time on routine checkout tasks

Release criteria

  • New pharmacy checkout flow designed and implemented
  • Integration with pharmacy management system complete with no critical defects
  • Accessibility score of AA or higher

Out of scope

  • Changing underlying pharmacy fulfillment processes
  • Modifying pharmacy management system beyond necessary integration points
  • Supporting checkout on mobile app (only web and in-store kiosk)

Why should you write a product requirements document (PRD)

Creating a comprehensive product requirements document (PRD) is essential for ensuring your product development process stays on track and aligned with your business goals. A well-crafted PRD serves as a roadmap for your team, clearly defining the features, functionality, and user experience you aim to deliver.

Writing a PRD serves several key purposes:

  • Align stakeholders. A PRD helps ensure that all stakeholders, including product managers, designers, developers, and executives, are on the same page about what the product should do and why. It facilitates collaboration and reduces misunderstandings.
  • Prioritize features. By outlining the key features and requirements in a PRD, you can prioritize what's most important and make informed decisions about what to include in each release. This helps you focus your resources and deliver value to users faster.
  • Guide development. A PRD provides a clear reference point for the development team, specifying the technical requirements, constraints, and acceptance criteria for each feature. This helps developers understand what needs to be built and how it should work.
  • Manage scope. Having a well-defined PRD helps prevent scope creep by setting clear boundaries around what the product will and won't do. It provides a framework for evaluating new feature requests and keeping the project on track.
  • Measure success. The PRD defines the key performance indicators (KPIs) and success metrics for the product. This allows you to track progress, measure the impact of your work, and make data-driven decisions about future improvements.

By investing time in developing a thorough and thoughtful PRD, you can streamline your product development process, ensure everyone is working towards the same goals, and ultimately build better products that delight your users.

Writing a PRD is easy with Type, the AI-powered document editor that helps you write smarter.

A pop-up for Type's "Generate draft" feature. The input is labeled "What are you writing?," and the user has filled in the field with "Product requirements document for a pharmacy checkout flow redesign." Several input fields follow; one titled "Attach knowledge sources" with a URL to a Jira ticket and Notion link. Below is a field titled "Format and style example," with a template that has been selected. Lastly, there is a blue "Generate" button.

How to write a product requirements document

When writing a PRD, start by providing an overview of the product vision and the problem you're trying to solve. Clearly articulate the target user, their needs, and how your product will address those needs in a unique and compelling way.

Next, dive into the specific features and functionality the product will include. For each feature, provide a detailed description of what it does, why it's important, and how it should work. Use user stories or scenarios to illustrate how the feature will be used in practice.

Include any relevant technical requirements, such as platform compatibility, performance metrics, or security considerations. Specify any constraints or dependencies that could impact the feasibility or timeline of the project.

Define the user experience and design guidelines for the product, including wireframes, mockups, or prototypes if available. Provide examples of how the interface should look and behave, and specify any branding or style requirements.

Finally, outline the success metrics and KPIs you will use to measure the effectiveness of the product. These could include user adoption, engagement, retention, or revenue metrics, depending on your specific goals.

You could also use Type and our library filled with dozens of expert-curated templates to choose from, like this sample PRD.

How to use this template

Here's how to go from our general template to a polished PRD in just a few clicks.

  1. Open up Type, click "New Document," and select the "Product requirements document (PRD)" template from the gallery.
  2. Under "knowledge sources," you can include links to user research, competitor analysis, or any other relevant background information. This will give the writing AI more context to work with.
  3. Hit "Generate," and watch as Type's writing AI creates a custom PRD for you in seconds.
  4. Refine the PRD with our Rewrite brushes. You can adjust the tone, shorten the text, enhance readability, and more.
  5. Add your own personal touches with specific examples and requirements. If you need some ideas, brainstorm with Type Chat, a chatbot that lives right next to your document.
  6. When you're done, ask Type to review your work for any inconsistencies or missing information. A clear, comprehensive PRD will help your team work more efficiently and effectively.
  7. Export your completed PRD from Type in either a PDF or DOC file. You could also copy and paste it into your favorite project management tool, such as Jira, Trello, or Asana. It's ready to share with your stakeholders and development team!

Best practices and tips for success

Before you start writing, gather all the necessary information from user research, market analysis, and stakeholder interviews. Some key details to nail down include:

  • The target user and their needs, goals, and pain points
  • The product vision and value proposition
  • The key features and functionality to include
  • The technical requirements and constraints
  • The user experience and design guidelines
  • The success metrics and KPIs

Focus on the user: Always keep the end user in mind when writing your PRD. Prioritize features and requirements based on what will deliver the most value to your target audience.

Be specific: Avoid vague or ambiguous language in your PRD. Clearly define what each feature should do and how it should work. Use examples and scenarios to illustrate your points.

Prioritize ruthlessly: Not every feature or idea can make it into the final product. Use your PRD to prioritize what's most important and feasible given your resources and timeline.

Get feedback early and often: Share drafts of your PRD with stakeholders and development teams to get their input and buy-in. Incorporate their feedback to create a stronger, more comprehensive document.

Keep it updated: Your PRD should be a living document that evolves as your product does. Regularly review and update it based on new insights, changing priorities, or technical considerations.

How to access this template

Getting started with this PRD template is easy. Just log into your Type account and open a new document.

Once you're in the document editor, select the "Generate" button to open the "Generate Draft" menu. Tap "Use template →" to open the template menu, where you can choose "Product requirements document (PRD)" from the options.

Your turn

Crafting a clear and comprehensive PRD is key to building successful products that meet user needs and business goals. Let Type and our proven template help you create a PRD that keeps your team aligned and on track.

Try Type out and see how easy it is to generate a professional, effective PRD in minutes.

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